March 30-April 2, 2008 • Flamingo Hotel, Las Vegas
 

Session Handouts

Click here for Session Descriptions.

GS
 General Sessions  
Creating Customer Loyalty: The Key to Your Success - Lee Rose, Direct Energy
GS03
 How to Dominate Your Market Niche…Outrageous Marketing - Ron Rosenberg, Quality Talk
   
PD
 Professional Development  

PD01

TIME – Your Most Valuable Asset - Dave Allison, President, Allison Training, Inc.
PD04

Succession Planning - Bob Goldberg, NARDA/Service USA General Counsel
PD05
 Hire the Right People - Dave Allison, President, Allison Training, Inc
PD07
 Protecting Your Business - Bob Goldberg, NARDA/Service USA General Counsel
PD10
 Negotiate Like a Pro - Bob Goldberg, NARDA/Service USA General Counsel
PD14
 Do Good, Good Well: Ten Steps To Success In Business - Jim Johnson, Technical Training Assoc
PD18

Build, Lead & Communicate With Your Team - Otto Papasadero, President, Canmarto Consulting
   
RM
 Retail Management  
RM01
 Sales Training for Results that Last - Elly Valas, President , Valas Consulting, Inc.
RM02
 By the Numbers - Elly Valas, President, Valas Consulting, Inc.
RM03
 How to Create Outrageously Effective Marketing Materials - Ron Rosenberg, QualityTalk
     
SM
 Service Management  
SM01
 GLEEPS PLUS - Dean Landers, Landers Appliance
SM02
 Profitable Marketing Strategies - James Dolbeare
SM03
 Flat-Rate Pricing – Driving Your Business - Dean Landers, Landers Appliance
SM03
 Flat-Rate Pricing – Driving Your Business - Marcus Fearnehough, Appliance Service Center
SM04
 Operating a Profitable Service Company - David Borsani, Complete Appliance Service
SM06
 Legal Liabililty Warranty Contracts - Bob Goldberg, NARDA/Service USA General Counsel
SM07
 Understanding your Income Statement - Rod Williscroft, Totem Appliance & Refrigeration
SM09
 How to Calculate Cost of Doing Business & Other Key Performance Factors - Rod Williscroft, Totem Appliance
SM11
 Service Agreements Build Customer Loyalty - Douglas Rogers, Mr. Appliance
SM12
 Grow Your Own Technicians – Creating & Implementing In-house Training - Jim Johnson, Technical Training Associates
SM14
 Creating a Policies & Procedures Manual - Dean Landers, Landers Appliance